Frequently Asked Questions / FAQs
If you have a question regarding shopping online with us, we think you may be able to find answers to your questions by using our comprehensive help pages. Please ensure you have read through our help pages before contacting us as often your questions can be answered instantly without having to wait for a member of our customer services team to respond to you.
If you have a query about order progress or delivery:
Before contacting us regarding the status of your order, please be sure to check the Delivery Timescales pages for more information. We will always keep you up to date with your order progress via email.
Orders & Delivery
How do I order my glasses from you?
We have tried to make ordering your glasses online as simple as possible without having to go endlessly from page to page.
When you have chosen your desired frame all you have to do is enter your lens options and prescription details. Our online security accepts most types of Credit/Debit cards it's as simple as that.
How long will it take for me to receive my prescription spectacles?
After your glasses have been completed in our laboratory/Workshop they are couriered directly to you and will take on average 2-7 working days.
How can I find out if a specific designer frame is available?
Generally, all designer frames listed on our website are available (at the time of listing), however, on some occasions the more popular frames may be temporarily unavailable. If an individual option is discontinued, we will note this accordingly on our website.
If you would like to know whether a certain frame model and option is available, please feel free to contact us.
Do you offer a money back guarantee?
We are extremely confident of our products but should we make any error in manufacture we will replace the item or rectify the error, free of charge. Please note that we cannot be held responsible for customer errors in entering your prescription. Returns are subject to our 'Terms of Sale'.
Are you qualified to sell prescription spectacles?
We certainly understand the apprehension of buying prescription spectacles online. We would like to assure you, however, that we are not a simple "bucket shop" operation, trying to supply a low-quality item at the cheapest rate possible with unqualified staff.We have a team of qualified optometrists & skilled workmen who take care of every aspect of your order. Moreover the owner is himself a qualified optometrist having retailing experience of more than 35 years and understands customers needs precisely & monitors all operations very meticulously.We take our products and our business reputation very seriously.All incoming orders for prescription spectacles are checked and you will be advised if there are any obvious discrepancies in your prescription. All outgoing prescription spectacles are also thoroughly checked by our quality control staff to ensure that they have been made to the required prescription and that you are supplied with only the best quality finished product.
Although our prices are inexpensive, we only use the highest quality material with all lenses coming with the internationally accepted norms of quality. All frames are strong and substantial with fitting carried out by highly qualified staff on latest state of the art equipments with many years of experience.
How do I obtain my glasses prescription?
Your Optometrist/Optician/Ophthalmologist will provide you with a thorough eye examination report and your prescription for your records. You are not under any obligation to purchase your glasses from your Optician/Optometrist so do not feel pressured into doing so.
Do I need to send you a copy of my prescription?
No - as long as you have a current up-to-date prescription and you feel confident about entering the details into our ordering page, we don't need to see a copy, however you can attach a copy of your prescription to your order for us to check if you wish, you may email this to us for clarification, we request you to kindly attach this in the additional information box when ordering.
What if my prescription is outside of your range?
If your prescription is not available to order online please contact us with the details of the frames and lenses you are interested in, we will be happy to personally advise on the availability of your prescription.
My prescription does not have any 'CYL' or 'AXIS' value
This is quite common. The cyl and axis are used to correct an astigmatism. If you do not have an astigmatism, you will not have a cyl or axis included in your prescription.
What materials do you use in manufacturing the lenses?
All our lenses are supplied by leading lens manufacturers, the lenses are made to the highest specification. All our lenses are made from CR39 or polycarbonate materials. If your prescription falls outside our available lens ranges use our contact us page to advise us of the relevant details and we can then advise you with possible alternatives.
My prescription mentions prisms - can you supply these?
A Prism is to try and correct a lazy eye and indicates a more delicate condition, this is included with a prescription to correct some special conditions or some eye disorders (like squints) that require the focused image to move position.
If your prescription contains a prism, you can specify this when entering your prescription. There is an additional charge of Rs. 400.00 for this.
At this point of time, we do not supply prismatic powers.
What if I have entered some information incorrectly?
Contact us informing us of the error immediately, as we start processing your orders as soon as we recieve them. For this reason we ask you to please double check your prescription and shipping information before submitting your order.
Can you put new lenses in my existing frames?
Do you supply supply Progressive glasses?
At this point of time, we do not suppy progressive lenses. However, we will be adding this shortly.
No, we do not supply Progressive lenses. These lenses combine three visions all in one lens. The distance and reading portions of the lens blend together with a gradual progression from one to the other, giving a third area of the lens, intermediate vision which allows for clear vision at arms distance so providing glasses to see in the far, middle and near distance with no dividing lines or segments - just one simple lens for all uses.
Please note that we have a very high rate of success with these glasses but we cannot guarantee success in every case as PD marking plays an important role in dispensing these lenses. Our refund policy does not apply to these lenses.
Can I order frames without prescription lenses?
Yes, just select your desired frame, once you have selected your frame, you will need to choose "Buy without Lenses" then proceed to "Proceed to checkout".
The price displayed on the product information page is for frame only and the price of prescription lenses comes at a later stage when you select your lenses.
Can I use my contact lens prescription for spectacles?
No, a contact lens prescription is entirely different to your spectacle prescription, if in doubt we advise confirming this with your Optometrist/Optician/Ophthalmologist or our representative before ordering.
What if my frames need adjustment after I receive them?
All frames are thoroughly inspected, aligned and professionally verified to the prescription given prior to shipping. If you need a minor adjustment, such as tightening loose arms or adjusting nose pads, you could take them to your optician. Alternatively your may return them to us for correction, please Contact Us first so that we can advise you of the correct procedure which varies depending upon your location.
How are frames sized?
The lens size is the diameter/distance across the widest part of the lens (in mm). The bridge size is the width of the nose bridge. The temple length is the length of each arm. These sizes can usually be found on your current glasses by looking on the inside of the frame (usually the arms) which is a good guide to use when selecting new spectacles. For example if it is 52-16-135, then 52mm will be the lens size, 16mm will be the nose bridge size, and 135mm will be the length of the temple.
Which frames will suit me best?
The shape of your face is the most important factor when choosing frames. The following descriptions should help you decide which frame design is right for you.
Rectangular frames would be most suitable.
Most frames will suit this face shape. Size is the most important point when deciding on frames.
Rectangular frames would be most suitable.
Oval Shaped or Round Frames would be most suitable.
Oval and Round frames would be most suitable with medium or larger size models.
What tints do you offer?
At this point of time, we do not supply Tinted lenses.
Are the lenses glass or plastic?
We dispense plastic (CR39) or polycarbonate lenses only, as they are lighter and more durable.
Why are our prices so low?
Due to the cost savings in procurement and direct selling to end consumers, we cut down on the margins shared by middlemen like Disributors, wholesalers and retailers. Therefore, our prices are significantly lower than what you would find in the shops. We keep our operating costs low by not renting expensive, prime location property or paying for the upkeep of expensive eye testing machinery in brick and mortar stores. We procure all our frames and lenses directly from the manufacturers, which cuts out the middle man and allows us to pass on the savings to you, the customer.
Are your designer brands 100% authentic and do they come with the original manufacturer case?
Yes, we only sell 100% authentic designer brands supplied directly from the manufacturer. In many cases, the designers manufacturer will include the official case for the product, however, some designers do not supply cases but we substitute this with one of our own branded cases to ensure your new glasses are protected during delivery and use.