Frequently Asked Questions / FAQs

Frequently Asked Questions / FAQs

Contact us

If you have a question regarding shopping online with us, we think you may be able to find answers to your questions by using our comprehensive help pages. Please ensure you have read through our help pages before contacting us as often your questions can be answered instantly without having to wait for a member of our customer services team to respond to you.
If you have a query about order progress or delivery:
Before contacting us regarding the status of your order, please be sure to check the Delivery Timescales pages for more information. We will always keep you up to date with your order progress via email.

Orders & Delivery

How do I order my glasses from you?

How long will it take for me to receive my prescription spectacles?

How can I find out if a specific designer frame is available?

Do you offer a money back guarantee?

Are you qualified to sell prescription spectacles?

How do I obtain my glasses prescription?

Do I need to send you a copy of my prescription?

What if my prescription is outside of your range?

What materials do you use in manufacturing the lenses?

My prescription mentions prisms - can you supply these?

What if I have entered some information incorrectly?

Can you put new lenses in my existing frames?

Do you supply supply Progressive glasses?

Can I order frames without prescription lenses?

Can I use my contact lens prescription for spectacles?

What if my frames need adjustment after I receive them?

How are frames sized?

Which frames will suit me best?

What tints do you offer?

Are the lenses glass or plastic?

Why are our prices so low?

Are your designer brands 100% authentic and do they come with the original manufacturer case?